In the two years since Minister for External Affairs Sushma Swaraj has won huge praise, especially on social media, is contacted by people across the country when they’re in distress. Sushma Swaraj for helping out those who’ve reached out to her on Twitter. In recent instances she helped Olympic gold medallist Abhinav Bindra when his coach lost his passport and even helped 17-year-old Mashal Maheshwari with her medical entrance.

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Source: thehansindia.com

One example of how one shouldn’t use the platform surfaced on Monday night when a man approached Swaraj to help him ‘get his refrigerator replaced’. But, instead of ignoring the man, she chose to reply and clarify how she wasn’t exactly the right person to help him with his fridge problem.

The user who uses just one name on Twitter ‘Venkat’ and tweets from the handle ‏@M_VenkatM, tagged Ram Vilas Paswan and Sushma Swaraj in his tweet to complain about his faulty Samsung refrigerator.

“Dear Ministers, @Samsung_IN sold me a defective refrigerator, they r not ready to replace,” he wrote with a screenshot of the company’s response attached. Swaraj, who, in her career as Union External Affairs Minister, must have encountered many strange complaints, knew exactly how to handle this unique situation.

Sushma Swaraj is one of Modi government’s most prominent ministers on Twitter. She is praised regularly for her being prompt and helpful when people share issues of their friends or family stuck in difficult situations in foreign countries.

Sushma Swaraj is known for reaching out to people in distress via Twitter.

Twitter too loves Sushma Swaraj response to the gentleman. Since she replied last night, her tweet has been retweeted over 6000 times.